Shipping Policy

Shipping Policy

Last Updated: June 2025

At Kasdap Healthcare Pvt. Ltd., we are committed to ensuring the safe, secure, and timely delivery of pharmaceutical products to our distributors, stockists, retailers, healthcare institutions, and authorized customers. This Shipping Policy outlines our shipping procedures, delivery timelines, responsibilities, and important information regarding product transportation. By placing an order with Kasdap Healthcare Pvt. Ltd., you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are subject to verification, product availability, and internal approval procedures. Once an order is successfully received, our team will review and process the order for dispatch. Order processing includes: order verification, payment confirmation (where applicable), inventory allocation, quality checks, and packaging and dispatch preparation. Orders are typically processed within 1–3 business days, excluding weekends, public holidays, and exceptional circumstances.

Shipping Coverage

Kasdap Healthcare currently serves customers through its extensive distribution network across multiple states in India. Shipping services are available to: Authorized Distributors, Stockists, Retail Pharmacies, Hospitals, Healthcare Institutions, and Approved Business Partners. Availability of shipping services may vary based on location, product category, and applicable regulations.

Delivery Timelines

Estimated delivery timelines are provided for reference purposes only. Actual delivery times may vary depending on shipping destination, product availability, courier performance, weather conditions, regulatory requirements, and public holidays. Delivery timelines are estimates and should not be considered guaranteed delivery commitments.

Shipping Charges

Shipping charges, if applicable, will be communicated during the order process. Shipping costs may depend on: order value, product category, weight and dimensions, delivery location, and special handling requirements. Kasdap Healthcare reserves the right to revise shipping charges at any time without prior notice.

Order Tracking

Where tracking services are available, customers may receive shipment tracking information after dispatch, including: tracking number, courier information, estimated delivery date, and shipment status updates. Tracking information is provided for convenience and may be subject to updates by third-party logistics providers.

Packaging Standards

Kasdap Healthcare follows industry-standard packaging procedures designed to protect products during transportation, including: tamper-evident packaging, protective secondary packaging, batch identification labeling, product integrity safeguards, and regulatory-compliant packaging practices. Customers are encouraged to inspect packages upon delivery.

Delivery Requirements

Customers are responsible for providing accurate name, shipping address, contact number, and delivery instructions. Incorrect or incomplete information may result in delivery delays, additional shipping costs, failed deliveries, or returned shipments. Kasdap Healthcare shall not be responsible for delays arising from incorrect customer-provided information.

Damaged Shipments

Customers should inspect shipments immediately upon delivery. If a shipment appears damaged, customers should: document the condition of the package, take photographs of the damaged packaging and products, notify Kasdap Healthcare within 48 hours of delivery, and retain all original packaging materials for review. Damage claims submitted after the reporting period may not be eligible for review.

Temperature-Sensitive Products

Certain pharmaceutical products may require special storage and transportation conditions. For such products, specialized handling procedures may apply, delivery restrictions may apply in certain regions, and additional logistics requirements may affect delivery timelines. Customers are responsible for ensuring proper storage conditions immediately upon receipt.

Force Majeure

Kasdap Healthcare shall not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including natural disasters, floods, earthquakes, pandemics, government restrictions, labor disruptions, transportation failures, or extreme weather conditions. In such situations, delivery timelines may be extended without liability.

International Shipping

At present, Kasdap Healthcare primarily serves customers within India through its authorized distribution network. International shipping availability, if offered in the future, will be subject to regulatory approvals, import requirements, product registration status, and customs regulations. Additional terms may apply for international shipments.

Regulatory Compliance

All shipments are subject to applicable pharmaceutical regulations, transportation requirements, and quality assurance standards. Kasdap Healthcare reserves the right to refuse shipment of products where regulatory requirements are not met, required documentation is unavailable, legal restrictions apply, or product safety concerns exist.

Policy Updates

Kasdap Healthcare Pvt. Ltd. reserves the right to modify or update this Shipping Policy at any time. Updated versions will be published on this page with the revised effective date.

Contact Information

For shipping-related questions, delivery support, or order assistance, please contact: Kasdap Healthcare Pvt. Ltd., Amanora Chambers, Hadapsar, Pune, Maharashtra, India. Phone: +91 84467 00000 | Website: www.kasdap.com | Email: kasdapweb@gmail.com